{"id":2360,"date":"2025-10-28T20:29:49","date_gmt":"2025-10-28T20:29:49","guid":{"rendered":"https:\/\/chateaucranchaud.com\/policies\/"},"modified":"2025-10-28T20:36:45","modified_gmt":"2025-10-28T20:36:45","slug":"policies","status":"publish","type":"page","link":"https:\/\/chateaucranchaud.com\/en\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2360\" class=\"elementor elementor-2360 elementor-2350\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3443cf1 e-flex e-con-boxed e-con e-parent\" data-id=\"3443cf1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b6317ea e-con-full e-flex e-con e-child\" data-id=\"b6317ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8643c60 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"8643c60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/chateaucranchaud.com\/wp-content\/uploads\/2025\/09\/logo-ccc-hero.svg\" class=\"attachment-large size-large wp-image-1970\" alt=\"Logo\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfeabf1 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"bfeabf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/chateaucranchaud.com\/wp-content\/uploads\/2025\/09\/mobile-ccc-logo-1.svg\" class=\"attachment-large size-large wp-image-1998\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3925e00 e-flex e-con-boxed e-con e-child\" data-id=\"3925e00\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64f967c e-con-full e-flex e-con e-child\" data-id=\"64f967c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d432b71 elementor-widget elementor-widget-heading\" data-id=\"d432b71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Heritage charm<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a46e1a2 e-con-full e-flex e-con e-child\" data-id=\"a46e1a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b313158 elementor-widget elementor-widget-heading\" data-id=\"b313158\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Saguenay, Quebec<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e9377bf e-con-full e-flex e-con e-child\" data-id=\"e9377bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd0047c elementor-widget elementor-widget-heading\" data-id=\"bd0047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Urbanity &amp; nature<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89ef386 e-flex e-con-boxed e-con e-parent\" data-id=\"89ef386\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-af3ebdc e-flex e-con-boxed e-con e-child\" data-id=\"af3ebdc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5f847e slide-title1 elementor-widget elementor-widget-heading\" data-id=\"d5f847e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Chateau Cran Chaud Policies<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-229d46b e-con-full e-flex e-con e-child\" data-id=\"229d46b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13a839c elementor-widget elementor-widget-heading\" data-id=\"13a839c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3bf1be slide-title1 elementor-widget elementor-widget-heading\" data-id=\"c3bf1be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Rates and Cancellation Conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eb053b elementor-widget elementor-widget-text-editor\" data-id=\"0eb053b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The rate chosen at the time of booking determines the applicable cancellation conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0a8361 e-con-full e-flex e-con e-child\" data-id=\"c0a8361\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1103a3b elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"1103a3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Best Rate<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3956edd elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"3956edd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">(cancellation 8 days and more) \u2013 Flexible<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76ff24b elementor-widget elementor-widget-text-editor\" data-id=\"76ff24b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cancellation 7 days before 3pm and more before arrival: 100% refundable.<br>Between 7 days after 3 p.m. and 72 hours before arrival: 50% of the booking amount refunded.<br>Less than 72 hours before arrival: no refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3e94d1 e-con-full e-flex e-con e-child\" data-id=\"c3e94d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88cac07 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"88cac07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">24h cancellation policy<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-534c543 elementor-widget elementor-widget-text-editor\" data-id=\"534c543\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cancellation until 3pm the day before arrival: full refund.<br>Cancellation after 3pm the day before arrival: non-refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d105ba e-con-full e-flex e-con e-child\" data-id=\"0d105ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0f1593 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"c0f1593\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Non-cancellable fare<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b77d40f elementor-widget elementor-widget-text-editor\" data-id=\"b77d40f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No possibility of cancellation or modification. No refunds, regardless of when the cancellation occurred. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88885ff e-con-full e-flex e-con e-child\" data-id=\"88885ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67b7a6b slide-title1 elementor-widget elementor-widget-heading\" data-id=\"67b7a6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Cancellation procedure\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bdad38 elementor-widget elementor-widget-text-editor\" data-id=\"2bdad38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For a refund, you must cancel your reservation on the online booking site (Booking.com, Airbnb, Exp\u00e9dia.ca, the Auberge&#8217;s website: by email or directly on the link sent in your email). For cancellation with refund, contact the Hotel Saguenay group by email. Refunds are not automatic.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c55cb31 e-con-full e-flex e-con e-child\" data-id=\"c55cb31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bee1c6a slide-title1 elementor-widget elementor-widget-heading\" data-id=\"bee1c6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. General Terms and Conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e94b512 elementor-widget elementor-widget-text-editor\" data-id=\"e94b512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Refund requests must be accompanied by written confirmation of the cancellation.<br>Refunds will be processed within 14 business days of receipt of the email<br>cancellation policy.<br>Refunds are issued to the original method of payment used at the time of booking.<br>Rates are based on cancellation policies.<br>The best rate applies for cancellations 7 days or more.<br>The Cancellation Free Rate does not allow for any changes or refunds.<br>The 24h Rate is designed to offer more flexibility as a result of its adjusted price.<br>Cancellations due to weather (storms, ice, floods, tornadoes) are not<br>refundable, except in the case of official travel bans.<br>In exceptional circumstances (e.g., a serious medical condition with medical evidence), we may<br>assess the situation on a case-by-case basis.<br>Refund requests must be accompanied by written confirmation of the cancellation.<br>Refunds will be processed within 10 business days of cancellation.<br>Refunds are issued to the original method of payment used at the time of booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22bec4e elementor-widget elementor-widget-text-editor\" data-id=\"22bec4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We thank you for your understanding and cooperation in respecting our refund policy. Our goal is to ensure fair and efficient management of our bookings for everyone<br>our customers. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dade862 elementor-widget elementor-widget-text-editor\" data-id=\"dade862\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In exceptional circumstances, such as official travel bans or<br>Serious health proven by medical documentation, we may consider exceptions to our standard refund policy. These cases will be evaluated individually, in order to find the fairest solution for our customers and our establishment. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a17b869 ccc-relative e-flex e-con-boxed e-con e-parent\" data-id=\"a17b869\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fece9d9 e-con-full e-flex e-con e-child\" data-id=\"fece9d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e56f0b7 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"e56f0b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/chateaucranchaud.com\/wp-content\/uploads\/2025\/04\/cran-chaud-icon.svg\" class=\"attachment-large size-large wp-image-1211\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75a012d e-con-full e-flex e-con e-child\" data-id=\"75a012d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ff7511 elementor-widget elementor-widget-heading\" data-id=\"1ff7511\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits of booking with us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44806e5 e-con-full e-flex e-con e-child\" data-id=\"44806e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dbb3bd0 e-con-full e-flex e-con e-child\" data-id=\"dbb3bd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fba420c elementor-align-start animated-slow elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"fba420c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 52.73 81.81\"><defs><style>.cls-1{fill:#69827d;}<\/style><\/defs><g id=\"Calque_2\" data-name=\"Calque 2\"><g id=\"Layer_1\" data-name=\"Layer 1\"><g id=\"g2503\"><g id=\"g2509\"><g id=\"path2511\"><path class=\"cls-1\" d=\"M50.33,81.81H2.4A2.39,2.39,0,0,1,0,79.42V24.77a2.4,2.4,0,0,1,.7-1.7L13.49,10.29a2.36,2.36,0,0,1,1.69-.7H37.55a2.4,2.4,0,0,1,1.7.7L52,23.07a2.4,2.4,0,0,1,.7,1.7V79.42A2.39,2.39,0,0,1,50.33,81.81ZM4.79,77H47.94V25.76L36.56,14.38H16.17L4.79,25.76Z\"><\/path><\/g><\/g><g id=\"g2513\"><g id=\"path2515\"><path class=\"cls-1\" d=\"M27,53.05a9.59,9.59,0,1,1,8.31-14.39,2.4,2.4,0,0,1-4.15,2.41A4.8,4.8,0,1,0,27,48.26a2.4,2.4,0,1,1,0,4.79Z\"><\/path><\/g><\/g><g id=\"g2517\"><g id=\"path2519\"><path class=\"cls-1\" d=\"M27,67.43a9.61,9.61,0,0,1-8.3-4.79,2.4,2.4,0,0,1,4.15-2.4A4.8,4.8,0,1,0,27,53.05a2.4,2.4,0,0,1,0-4.79,9.59,9.59,0,1,1,0,19.17Z\"><\/path><\/g><\/g><g id=\"g2521\"><g id=\"path2523\"><path class=\"cls-1\" d=\"M27,38.67a2.39,2.39,0,0,1-2.39-2.4V31.48a2.4,2.4,0,1,1,4.79,0v4.79A2.39,2.39,0,0,1,27,38.67Z\"><\/path><\/g><\/g><g id=\"g2525\"><g id=\"path2527\"><path class=\"cls-1\" d=\"M27,72.23a2.4,2.4,0,0,1-2.39-2.4V65a2.4,2.4,0,0,1,4.79,0v4.8A2.4,2.4,0,0,1,27,72.23Z\"><\/path><\/g><\/g><g id=\"g2529\"><g id=\"path2531\"><path class=\"cls-1\" d=\"M26.36,24.29A2.38,2.38,0,0,1,25.24,24a2.41,2.41,0,0,1-1-3.25l6-11.26a3.79,3.79,0,0,0-.69-3.12,4,4,0,0,0-6.43,0,3.79,3.79,0,0,0-.69,3.12l.73,1.35A2.4,2.4,0,1,1,19,13.11l-.86-1.59a2.58,2.58,0,0,1-.18-.46,8.53,8.53,0,0,1,1.4-7.56,8.84,8.84,0,0,1,14.09,0,8.53,8.53,0,0,1,1.4,7.56,2.58,2.58,0,0,1-.18.46L28.48,23A2.39,2.39,0,0,1,26.36,24.29Z\"><\/path><\/g><\/g><\/g><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Best Price Guarantee<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 62.91 62.94\"><defs><style>.cls-1{fill:#69827d;}<\/style><\/defs><g id=\"Calque_2\" data-name=\"Calque 2\"><g id=\"Layer_1\" data-name=\"Layer 1\"><g id=\"Layer_2\" data-name=\"Layer 2\"><g id=\"Pack_2_copy\" data-name=\"Pack 2 copy\"><g id=\"double_shuffle_top_bottom\" data-name=\"double shuffle top bottom\"><path class=\"cls-1\" d=\"M25.55,31.47a3.93,3.93,0,0,1,3.93-3.93h3.93A21.67,21.67,0,0,1,55,49.16v5.9a3.94,3.94,0,0,1-7.87,0v-5.9A13.76,13.76,0,0,0,33.41,35.4H29.48A3.93,3.93,0,0,1,25.55,31.47Z\"><\/path><path class=\"cls-1\" d=\"M39.31,51.13A3.94,3.94,0,0,1,46,48.31l0,0,5.07,5.11,5.08-5.11a3.95,3.95,0,0,1,5.58,5.58L53.9,61.78a3.93,3.93,0,0,1-5.56,0l0,0-7.86-7.86A3.94,3.94,0,0,1,39.31,51.13Z\"><\/path><path class=\"cls-1\" d=\"M7.86,55.06v-5.9A21.66,21.66,0,0,1,29.48,27.54h3.93a3.93,3.93,0,1,1,0,7.86H29.48A13.76,13.76,0,0,0,15.72,49.16v5.9a3.93,3.93,0,0,1-7.86,0Z\"><\/path><path class=\"cls-1\" d=\"M0,51.13a3.88,3.88,0,0,1,1.14-2.79,3.92,3.92,0,0,1,5.56,0l0,0,5.07,5.11,5.07-5.11a3.95,3.95,0,1,1,5.59,5.58l-7.87,7.86A3.92,3.92,0,0,1,9,61.8l0,0L1.14,53.92A3.9,3.9,0,0,1,0,51.13Z\"><\/path><path class=\"cls-1\" d=\"M25.55,31.47a3.93,3.93,0,0,1,3.93-3.93h3.93A13.76,13.76,0,0,0,47.17,13.78V7.88a3.94,3.94,0,0,1,7.87,0v5.9A21.67,21.67,0,0,1,33.41,35.4H29.48A3.93,3.93,0,0,1,25.55,31.47Z\"><\/path><path class=\"cls-1\" d=\"M39.31,11.82A4,4,0,0,1,40.45,9l7.86-7.86a3.93,3.93,0,0,1,5.56,0l0,0L61.76,9a3.95,3.95,0,1,1-5.58,5.59h0L51.1,9.5,46,14.61a3.93,3.93,0,0,1-5.56,0l0,0A3.94,3.94,0,0,1,39.31,11.82Z\"><\/path><path class=\"cls-1\" d=\"M7.86,13.78V7.88a3.93,3.93,0,0,1,7.86,0v5.9A13.76,13.76,0,0,0,29.48,27.54h3.93a3.93,3.93,0,1,1,0,7.86H29.48A21.66,21.66,0,0,1,7.86,13.78Z\"><\/path><path class=\"cls-1\" d=\"M0,11.82A3.92,3.92,0,0,1,1.14,9L9,1.16a3.93,3.93,0,0,1,5.56,0l0,0L22.45,9a4,4,0,1,1-5.59,5.59h0L11.79,9.5,6.72,14.61a3.93,3.93,0,0,1-5.56,0l0,0A3.9,3.9,0,0,1,0,11.82Z\"><\/path><\/g><\/g><\/g><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cancellation and modification flexibility  <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 63.91 62.64\"><defs><style>.cls-1{fill:#69827d;}<\/style><\/defs><g id=\"Calque_2\" data-name=\"Calque 2\"><g id=\"Layer_1\" data-name=\"Layer 1\"><path class=\"cls-1\" d=\"M48.71.78h0a2.67,2.67,0,0,1,3.77,0L63.13,11.43a2.67,2.67,0,0,1,0,3.77h0a2.67,2.67,0,0,1-3.77,0L48.71,4.55A2.67,2.67,0,0,1,48.71.78Z\"><\/path><path class=\"cls-1\" d=\"M.78,11.43,11.43.78a2.67,2.67,0,0,1,3.77,0h0a2.67,2.67,0,0,1,0,3.77L4.55,15.2a2.67,2.67,0,0,1-3.77,0h0A2.67,2.67,0,0,1,.78,11.43Z\"><\/path><path class=\"cls-1\" d=\"M5.34,32.49A26.54,26.54,0,0,0,14,52.91L8.77,58.1a2.66,2.66,0,0,0,0,3.76h0a2.66,2.66,0,0,0,3.76,0l5.73-5.72a26.34,26.34,0,0,0,27.39,0l5.72,5.72a2.67,2.67,0,0,0,3.77,0h0a2.66,2.66,0,0,0,0-3.76L50,52.91A26.61,26.61,0,1,0,5.34,32.49ZM32,17.37h0A2.68,2.68,0,0,1,34.62,20V32.26l8,8a2.67,2.67,0,0,1,0,3.77h0a2.67,2.67,0,0,1-3.77,0l-8.34-8.37a4.07,4.07,0,0,1-1.2-2.89V20A2.67,2.67,0,0,1,32,17.37Z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Free early check-in and late check-out <br><small style=\"font-weight:200\">(subject to availability) <\/small> <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a11e55 e-con-full e-flex e-con e-child\" data-id=\"8a11e55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74a20c0 elementor-align-start animated-slow elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"74a20c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 69.27 81.81\"><defs><style>.cls-1{fill:#69827d;}<\/style><\/defs><g id=\"Calque_2\" data-name=\"Calque 2\"><g id=\"Layer_1\" data-name=\"Layer 1\"><path class=\"cls-1\" d=\"M69.27,17.4,59,0H10.19L0,17.59,17.24,43.42a23.1,23.1,0,1,0,34.9.3ZM47.51,39.58a22.81,22.81,0,0,0-8.25-3.5L56.92,8.57l5.13,8.68Zm-1.74-25H24L18.45,6.14H51.2Zm-3.94,6.14L35.05,31.28l-7-10.55ZM12.5,8.25,30.76,35.91a22.84,22.84,0,0,0-8.85,3.46l-14.69-22ZM34.56,75.67a17,17,0,1,1,17-17A17,17,0,0,1,34.56,75.67Z\"><\/path><path class=\"cls-1\" d=\"M31.49,48.28h6.13V69.12H31.49Z\"><\/path><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Priority for upgrades  <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 82.42 77.9\"><defs><style>.cls-1{fill:#69827d;}<\/style><\/defs><g id=\"Calque_2\" data-name=\"Calque 2\"><g id=\"Layer_1\" data-name=\"Layer 1\"><path class=\"cls-1\" d=\"M30.2,77.9a11.18,11.18,0,0,1-5.58-1.29A9.24,9.24,0,0,1,21,72.77,20.46,20.46,0,0,1,19,66.35a59.65,59.65,0,0,1-.6-9,49.53,49.53,0,0,1,1.14-11.7,12.45,12.45,0,0,1,3.75-6.75,10.52,10.52,0,0,1,7-2.19,10.74,10.74,0,0,1,7.08,2.19,12.48,12.48,0,0,1,3.81,6.72,47.31,47.31,0,0,1,1.17,11.55,55.31,55.31,0,0,1-.66,9.12,20.23,20.23,0,0,1-2.1,6.48,9.66,9.66,0,0,1-3.78,3.87A11.52,11.52,0,0,1,30.2,77.9Zm.12-7.14a1.76,1.76,0,0,0,1.41-.69,5.06,5.06,0,0,0,.87-2.22,26.71,26.71,0,0,0,.39-4q.09-2.49.09-6,0-4.68-.21-7.77a16.91,16.91,0,0,0-.81-4.65q-.6-1.56-1.74-1.56t-1.59,1.32A14.8,14.8,0,0,0,28,49.58q-.21,3.12-.21,8.46,0,3.54.09,6A28.49,28.49,0,0,0,28.19,68,4.78,4.78,0,0,0,29,70.1,1.65,1.65,0,0,0,30.32,70.76Z\"><\/path><path class=\"cls-1\" 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class=\"cls-1\" x=\"45.44\" y=\"69.29\" width=\"21.76\" height=\"6.61\"><\/rect><polygon class=\"cls-1\" points=\"76.77 46.97 41.11 11.31 5.66 46.77 0 41.11 41.11 0 82.42 41.31 76.77 46.97\"><\/polygon><\/g><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">No commission, 100% local<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-881f48e e-flex e-con-boxed e-con e-child\" data-id=\"881f48e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8e711ae e-con-full e-flex e-con e-child\" data-id=\"8e711ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec5d0bd elementor-widget elementor-widget-heading\" data-id=\"ec5d0bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Heritage charm<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15123ce e-con-full e-flex e-con e-child\" data-id=\"15123ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e7ac0 elementor-widget elementor-widget-heading\" data-id=\"f9e7ac0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Saguenay, Quebec<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b84d82a e-con-full e-flex e-con e-child\" data-id=\"b84d82a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9b0a95 elementor-widget elementor-widget-heading\" data-id=\"e9b0a95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Urbanity &amp; nature<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83ebb60 e-con-full e-flex e-con e-parent\" data-id=\"83ebb60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-384aa3a e-con-full e-flex e-con e-child\" data-id=\"384aa3a\" data-element_type=\"container\" data-e-type=\"container\" 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data-id=\"3b8be04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/chateaucranchaud.com\/wp-content\/uploads\/2025\/04\/logo-noir-blanc.svg\" class=\"attachment-large size-large wp-image-1224\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5e68be e-con-full e-flex e-con e-child\" data-id=\"a5e68be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e11cba elementor-widget elementor-widget-heading\" data-id=\"4e11cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">240 Boss\u00e9 Street,<br>Chicoutimi, Saguenay<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-407ef75 elementor-widget elementor-widget-heading\" data-id=\"407ef75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"mailto:%20Info@chateaucranchaud.com%20%20\">Info@chateaucranchaud.com  <\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Heritage charm Saguenay, Quebec Urbanity &amp; nature Chateau Cran Chaud Policies Refund Policy 1. Rates and Cancellation Conditions The rate chosen at the time of booking determines the applicable cancellation conditions. Best Rate (cancellation 8 days and more) \u2013 Flexible Cancellation 7 days before 3pm and more before arrival: 100% refundable.Between 7 days after 3 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2360","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Policies - H\u00f4tel Ch\u00e2teau Cran Chaud<\/title>\n<meta name=\"description\" content=\"Discover Ch\u00e2teau Cran Chaud&#039;s policies: booking conditions, cancellation, and practical information for a pleasant stay.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chateaucranchaud.com\/en\/policies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policies - 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